\n
<\/p> \n
La Superintendencia de Industria y Comercio (SIC) <\/b>anunci\u00f3 que impuso a Claro<\/b> (Comunicaci\u00f3n Celular S.A. Comcel S.A.)<\/b> una sanci\u00f3n por la suma de 285 millones de pesos.\u00a0<\/b> <\/p> \n
(Vea: Claro llega a acuerdo con WOM tras finalizar el comit\u00e9 mixto). <\/p> \n
La sanci\u00f3n se debe a que, \u201cpese a haber accedido, de manera inicial, a las pretensiones de sus usuarios”,\u00a0<\/i>la empresa\u00a0termin\u00f3 por desconocer esa voluntad inicial de ellos y no materializ\u00f3 ni cumpli\u00f3 lo decidido en favor de esos usuarios, “desconociendo el derecho que le asiste a los usuarios de que sus peticiones, quejas y reclamos (PQR) sean atendidos y resueltos de manera definitiva<\/i>\u201d. <\/p> \n
(Vea: Claro ofrece servicios de domicilios a trav\u00e9s de su billetera Claropay). <\/p> \n
La SIC inform\u00f3 que la investigaci\u00f3n que realiz\u00f3 determin\u00f3 que los usuarios habr\u00edan obtenido respuestas favorables de Claro a sus solicitudes, <\/b>pero el “prestador del servicio opt\u00f3 por desconocer esa decisi\u00f3n inicial, en detrimento de la confianza de esos usuarios en que sus PQRs realmente fueran solucionadas<\/i>\u201d. <\/p> \n
(Vea: El r\u00e1nking de los mejores operadores para ver Netflix en Colombia). <\/p> \n
La entidad agreg\u00f3 que comprob\u00f3 que, en las denuncias presentadas, Claro omiti\u00f3 su deber de atender de “manera efectiva y definitiva las inconformidades planteadas<\/i>“, ya que no materializ\u00f3 de manera integral ni oportuna las decisiones emitidas<\/b> a favor de los usuarios. <\/p> \n
(Vea: Claro presenta balance de su proyecto ‘Escuelas Conectadas’). <\/p> \n
Contra la sanci\u00f3n proceden los recursos de reposici\u00f3n y apelaci\u00f3n. <\/p> \n
PORTAFOLIO <\/p> \n<\/div>\n
Fuente: Portafolio<\/a> <\/p> \n<\/div>","protected":false},"excerpt":{"rendered":"
La Superintendencia de Industria y Comercio (SIC) anunci\u00f3 que impuso a Claro (Comunicaci\u00f3n Celular S.A. Comcel S.A.) una sanci\u00f3n por la suma de 285 millones … <\/p> \n","protected":false},"author":2,"featured_media":69794,"comment_status":"closed","ping_status":"","sticky":false,"template":"","format":"standard","meta":[],"categories":[1273],"tags":[3796,3434,2986,4037,5217],"yoast_head":"\n
Sancionan a Claro con $285 millones por no cumplirles a los usuarios - El Papayaso<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/papayaso.co\/economia\/sancionan-a-claro-con-285-millones-por-no-cumplirles-a-los-usuarios\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Sancionan a Claro con $285 millones por no cumplirles a los usuarios\" \/>\n<meta property=\"og:description\" content=\"La Superintendencia de Industria y Comercio (SIC) anunci\u00f3 que impuso a Claro (Comunicaci\u00f3n Celular S.A. 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