\n
<\/p> \n
La Superintendencia de Industria y Comercio (SIC)<\/b> anunci\u00f3 que impuso a Claro (Comunicaci\u00f3n Celular S.A. Comcel S.A.) una sanci\u00f3n por la suma de $285 millones.<\/b> <\/p> \n
(Vea: Sancionan a Claro con $285 millones por no cumplirles a los usuarios). <\/p> \n
La sanci\u00f3n se debe a que, \u201cpese a haber accedido, de manera inicial, a las pretensiones de sus usuarios, la empresa termin\u00f3 por desconocer esa voluntad inicial de ellos y no materializ\u00f3 ni cumpli\u00f3 lo decidido en favor de esos usuarios, desconociendo el derecho que le asiste a los usuarios de que sus peticiones, quejas y reclamos (PQR) sean atendidos y resueltos de manera definitiva<\/i>\u201d, destac\u00f3 el organismo, a trav\u00e9s de un documento oficial. <\/p> \n
La SIC inform\u00f3 que la investigaci\u00f3n que realiz\u00f3 determin\u00f3 que los usuarios habr\u00edan obtenido respuestas favorables de Claro a sus solicitudes, pero el \u201cprestador del servicio opt\u00f3 por desconocer esa decisi\u00f3n inicial, en detrimento de la confianza de esos usuarios en que sus PQRs realmente fueran solucionadas\u201d. <\/p> \n
(Vea: Claro llega a acuerdo con WOM tras finalizar el comit\u00e9 mixto). <\/p> \n
Por su parte, Claro Colombia<\/b> inform\u00f3 que no ha sido notificada por esta autoridad.<\/b> No obstante, en cuanto conozca los casos, los analizar\u00e1 e interpondr\u00e1 los correspondientes recursos, <\/b>ya que se trata de una decisi\u00f3n en primera instancia. <\/p> \n
(Vea: El r\u00e1nking de los mejores operadores para ver Netflix en Colombia). <\/p> \n
\u201cLa compa\u00f1\u00eda trabaja de forma comprometida con el modelo SIC Facilita en telecomunicaciones, en el que se ha enfocado en priorizar la soluci\u00f3n favorable de los clientes<\/i>\u201d, expres\u00f3 la empresa. <\/p> \n
(Vea: Claro ofrece servicios de domicilios a trav\u00e9s de su billetera Claropay). <\/p> \n
PORTAFOLIO <\/p> \n<\/div>\n
Fuente: Portafolio<\/a> <\/p> \n<\/div>","protected":false},"excerpt":{"rendered":"
La Superintendencia de Industria y Comercio (SIC) anunci\u00f3 que impuso a Claro (Comunicaci\u00f3n Celular S.A. Comcel S.A.) una sanci\u00f3n por la suma de $285 millones. … <\/p> \n","protected":false},"author":2,"featured_media":70223,"comment_status":"closed","ping_status":"","sticky":false,"template":"","format":"standard","meta":[],"categories":[1273],"tags":[3796,6746,1617,2986,4037],"yoast_head":"\n
La respuesta de Claro a la sanci\u00f3n que le impuso la SIC - El Papayaso<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/papayaso.co\/economia\/la-respuesta-de-claro-a-la-sancion-que-le-impuso-la-sic\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"La respuesta de Claro a la sanci\u00f3n que le impuso la SIC\" \/>\n<meta property=\"og:description\" content=\"La Superintendencia de Industria y Comercio (SIC) anunci\u00f3 que impuso a Claro (Comunicaci\u00f3n Celular S.A. Comcel S.A.) una sanci\u00f3n por la suma de $285 millones. …\" \/>\n<meta property=\"og:url\" content=\"https:\/\/papayaso.co\/economia\/la-respuesta-de-claro-a-la-sancion-que-le-impuso-la-sic\/\" \/>\n<meta property=\"og:site_name\" content=\"El Papayaso\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/papayaso.colombia\" \/>\n<meta property=\"article:published_time\" content=\"2022-02-02T12:46:08+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-02-02T12:46:16+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/papayaso.co\/wp-content\/uploads\/2022\/02\/1643805971_61f9f01112f85.jpeg\" \/>\n\t<meta property=\"og:image:width\" content=\"600\" \/>\n\t<meta property=\"og:image:height\" content=\"450\" \/>\n<meta name=\"twitter:card\" content=\"summary\" \/>\n<meta name=\"twitter:creator\" content=\"@Papayaso4\" \/>\n<meta name=\"twitter:site\" content=\"@Papayaso4\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Organization\",\"@id\":\"https:\/\/papayaso.co\/#organization\",\"name\":\"El Papayaso\",\"url\":\"https:\/\/papayaso.co\/\",\"sameAs\":[\"https:\/\/www.facebook.com\/papayaso.colombia\",\"https:\/\/www.instagram.com\/el.papayaso\/\",\"https:\/\/twitter.com\/Papayaso4\"],\"logo\":{\"@type\":\"ImageObject\",\"@id\":\"https:\/\/papayaso.co\/#logo\",\"inLanguage\":\"en-US\",\"url\":\"https:\/\/papayaso.co\/wp-content\/uploads\/2019\/03\/logo-header-megaphone.png\",\"contentUrl\":\"https:\/\/papayaso.co\/wp-content\/uploads\/2019\/03\/logo-header-megaphone.png\",\"width\":300,\"height\":94,\"caption\":\"El Papayaso\"},\"image\":{\"@id\":\"https:\/\/papayaso.co\/#logo\"}},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/papayaso.co\/#website\",\"url\":\"https:\/\/papayaso.co\/\",\"name\":\"El Papayaso\",\"description\":\"Te mantenemos conectado con la tierrita!\",\"publisher\":{\"@id\":\"https:\/\/papayaso.co\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/papayaso.co\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"ImageObject\",\"@id\":\"https:\/\/papayaso.co\/economia\/la-respuesta-de-claro-a-la-sancion-que-le-impuso-la-sic\/#primaryimage\",\"inLanguage\":\"en-US\",\"url\":\"https:\/\/papayaso.co\/wp-content\/uploads\/2022\/02\/1643805971_61f9f01112f85.jpeg\",\"contentUrl\":\"https:\/\/papayaso.co\/wp-content\/uploads\/2022\/02\/1643805971_61f9f01112f85.jpeg\",\"width\":600,\"height\":450},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/papayaso.co\/economia\/la-respuesta-de-claro-a-la-sancion-que-le-impuso-la-sic\/#webpage\",\"url\":\"https:\/\/papayaso.co\/economia\/la-respuesta-de-claro-a-la-sancion-que-le-impuso-la-sic\/\",\"name\":\"La respuesta de Claro a la sanci\\u00f3n que le impuso la SIC - El Papayaso\",\"isPartOf\":{\"@id\":\"https:\/\/papayaso.co\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/papayaso.co\/economia\/la-respuesta-de-claro-a-la-sancion-que-le-impuso-la-sic\/#primaryimage\"},\"datePublished\":\"2022-02-02T12:46:08+00:00\",\"dateModified\":\"2022-02-02T12:46:16+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/papayaso.co\/economia\/la-respuesta-de-claro-a-la-sancion-que-le-impuso-la-sic\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/papayaso.co\/economia\/la-respuesta-de-claro-a-la-sancion-que-le-impuso-la-sic\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/papayaso.co\/economia\/la-respuesta-de-claro-a-la-sancion-que-le-impuso-la-sic\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/papayaso.co\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"La respuesta de Claro a la sanci\\u00f3n que le impuso la SIC\"}]},{\"@type\":\"Article\",\"@id\":\"https:\/\/papayaso.co\/economia\/la-respuesta-de-claro-a-la-sancion-que-le-impuso-la-sic\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/papayaso.co\/economia\/la-respuesta-de-claro-a-la-sancion-que-le-impuso-la-sic\/#webpage\"},\"author\":{\"@id\":\"https:\/\/papayaso.co\/#\/schema\/person\/22dc3f9e40998aac4193adb189f8cc2b\"},\"headline\":\"La respuesta de Claro a la sanci\\u00f3n que le impuso la SIC\",\"datePublished\":\"2022-02-02T12:46:08+00:00\",\"dateModified\":\"2022-02-02T12:46:16+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/papayaso.co\/economia\/la-respuesta-de-claro-a-la-sancion-que-le-impuso-la-sic\/#webpage\"},\"wordCount\":291,\"publisher\":{\"@id\":\"https:\/\/papayaso.co\/#organization\"},\"image\":{\"@id\":\"https:\/\/papayaso.co\/economia\/la-respuesta-de-claro-a-la-sancion-que-le-impuso-la-sic\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/papayaso.co\/wp-content\/uploads\/2022\/02\/1643805971_61f9f01112f85.jpeg\",\"keywords\":[\"claro\",\"impuso\",\"respuesta\",\"sancion\",\"sic\"],\"articleSection\":[\"Econom\\u00eda\"],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/papayaso.co\/#\/schema\/person\/22dc3f9e40998aac4193adb189f8cc2b\",\"name\":\"Papaya\",\"image\":{\"@type\":\"ImageObject\",\"@id\":\"https:\/\/papayaso.co\/#personlogo\",\"inLanguage\":\"en-US\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/7b3a9a199283010272fb57590874317a?s=96&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/7b3a9a199283010272fb57590874317a?s=96&r=g\",\"caption\":\"Papaya\"},\"sameAs\":[\"https:\/\/papayaso.co\"],\"url\":\"https:\/\/papayaso.co\/author\/adelgado\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"La respuesta de Claro a la sanci\u00f3n que le impuso la SIC - El Papayaso","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/papayaso.co\/economia\/la-respuesta-de-claro-a-la-sancion-que-le-impuso-la-sic\/","og_locale":"en_US","og_type":"article","og_title":"La respuesta de Claro a la sanci\u00f3n que le impuso la SIC","og_description":"La Superintendencia de Industria y Comercio (SIC) anunci\u00f3 que impuso a Claro (Comunicaci\u00f3n Celular S.A. Comcel S.A.) una sanci\u00f3n por la suma de $285 millones. …","og_url":"https:\/\/papayaso.co\/economia\/la-respuesta-de-claro-a-la-sancion-que-le-impuso-la-sic\/","og_site_name":"El Papayaso","article_publisher":"https:\/\/www.facebook.com\/papayaso.colombia","article_published_time":"2022-02-02T12:46:08+00:00","article_modified_time":"2022-02-02T12:46:16+00:00","og_image":[{"width":600,"height":450,"url":"https:\/\/papayaso.co\/wp-content\/uploads\/2022\/02\/1643805971_61f9f01112f85.jpeg","type":"image\/jpeg"}],"twitter_card":"summary","twitter_creator":"@Papayaso4","twitter_site":"@Papayaso4","schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Organization","@id":"https:\/\/papayaso.co\/#organization","name":"El Papayaso","url":"https:\/\/papayaso.co\/","sameAs":["https:\/\/www.facebook.com\/papayaso.colombia","https:\/\/www.instagram.com\/el.papayaso\/","https:\/\/twitter.com\/Papayaso4"],"logo":{"@type":"ImageObject","@id":"https:\/\/papayaso.co\/#logo","inLanguage":"en-US","url":"https:\/\/papayaso.co\/wp-content\/uploads\/2019\/03\/logo-header-megaphone.png","contentUrl":"https:\/\/papayaso.co\/wp-content\/uploads\/2019\/03\/logo-header-megaphone.png","width":300,"height":94,"caption":"El Papayaso"},"image":{"@id":"https:\/\/papayaso.co\/#logo"}},{"@type":"WebSite","@id":"https:\/\/papayaso.co\/#website","url":"https:\/\/papayaso.co\/","name":"El Papayaso","description":"Te mantenemos conectado con la tierrita!","publisher":{"@id":"https:\/\/papayaso.co\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/papayaso.co\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"ImageObject","@id":"https:\/\/papayaso.co\/economia\/la-respuesta-de-claro-a-la-sancion-que-le-impuso-la-sic\/#primaryimage","inLanguage":"en-US","url":"https:\/\/papayaso.co\/wp-content\/uploads\/2022\/02\/1643805971_61f9f01112f85.jpeg","contentUrl":"https:\/\/papayaso.co\/wp-content\/uploads\/2022\/02\/1643805971_61f9f01112f85.jpeg","width":600,"height":450},{"@type":"WebPage","@id":"https:\/\/papayaso.co\/economia\/la-respuesta-de-claro-a-la-sancion-que-le-impuso-la-sic\/#webpage","url":"https:\/\/papayaso.co\/economia\/la-respuesta-de-claro-a-la-sancion-que-le-impuso-la-sic\/","name":"La respuesta de Claro a la sanci\u00f3n que le impuso la SIC - El Papayaso","isPartOf":{"@id":"https:\/\/papayaso.co\/#website"},"primaryImageOfPage":{"@id":"https:\/\/papayaso.co\/economia\/la-respuesta-de-claro-a-la-sancion-que-le-impuso-la-sic\/#primaryimage"},"datePublished":"2022-02-02T12:46:08+00:00","dateModified":"2022-02-02T12:46:16+00:00","breadcrumb":{"@id":"https:\/\/papayaso.co\/economia\/la-respuesta-de-claro-a-la-sancion-que-le-impuso-la-sic\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/papayaso.co\/economia\/la-respuesta-de-claro-a-la-sancion-que-le-impuso-la-sic\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/papayaso.co\/economia\/la-respuesta-de-claro-a-la-sancion-que-le-impuso-la-sic\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/papayaso.co\/"},{"@type":"ListItem","position":2,"name":"La respuesta de Claro a la sanci\u00f3n que le impuso la SIC"}]},{"@type":"Article","@id":"https:\/\/papayaso.co\/economia\/la-respuesta-de-claro-a-la-sancion-que-le-impuso-la-sic\/#article","isPartOf":{"@id":"https:\/\/papayaso.co\/economia\/la-respuesta-de-claro-a-la-sancion-que-le-impuso-la-sic\/#webpage"},"author":{"@id":"https:\/\/papayaso.co\/#\/schema\/person\/22dc3f9e40998aac4193adb189f8cc2b"},"headline":"La respuesta de Claro a la sanci\u00f3n que le impuso la SIC","datePublished":"2022-02-02T12:46:08+00:00","dateModified":"2022-02-02T12:46:16+00:00","mainEntityOfPage":{"@id":"https:\/\/papayaso.co\/economia\/la-respuesta-de-claro-a-la-sancion-que-le-impuso-la-sic\/#webpage"},"wordCount":291,"publisher":{"@id":"https:\/\/papayaso.co\/#organization"},"image":{"@id":"https:\/\/papayaso.co\/economia\/la-respuesta-de-claro-a-la-sancion-que-le-impuso-la-sic\/#primaryimage"},"thumbnailUrl":"https:\/\/papayaso.co\/wp-content\/uploads\/2022\/02\/1643805971_61f9f01112f85.jpeg","keywords":["claro","impuso","respuesta","sancion","sic"],"articleSection":["Econom\u00eda"],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/papayaso.co\/#\/schema\/person\/22dc3f9e40998aac4193adb189f8cc2b","name":"Papaya","image":{"@type":"ImageObject","@id":"https:\/\/papayaso.co\/#personlogo","inLanguage":"en-US","url":"https:\/\/secure.gravatar.com\/avatar\/7b3a9a199283010272fb57590874317a?s=96&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/7b3a9a199283010272fb57590874317a?s=96&r=g","caption":"Papaya"},"sameAs":["https:\/\/papayaso.co"],"url":"https:\/\/papayaso.co\/author\/adelgado\/"}]}},"amp_enabled":true,"_links":{"self":[{"href":"https:\/\/papayaso.co\/wp-json\/wp\/v2\/posts\/70222"}],"collection":[{"href":"https:\/\/papayaso.co\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/papayaso.co\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/papayaso.co\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/papayaso.co\/wp-json\/wp\/v2\/comments?post=70222"}],"version-history":[{"count":1,"href":"https:\/\/papayaso.co\/wp-json\/wp\/v2\/posts\/70222\/revisions"}],"predecessor-version":[{"id":70224,"href":"https:\/\/papayaso.co\/wp-json\/wp\/v2\/posts\/70222\/revisions\/70224"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/papayaso.co\/wp-json\/wp\/v2\/media\/70223"}],"wp:attachment":[{"href":"https:\/\/papayaso.co\/wp-json\/wp\/v2\/media?parent=70222"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/papayaso.co\/wp-json\/wp\/v2\/categories?post=70222"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/papayaso.co\/wp-json\/wp\/v2\/tags?post=70222"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}