\n
<\/p> \n
La aerol\u00ednea Viva anunci\u00f3 su nuevo servicio para gesti\u00f3n de tiquetes y check-in por medio de WhatsApp. <\/p> \n
(\u2018M\u00e1s de 1 mill\u00f3n de colombianos volaron por primera vez en Viva\u2019).\u00a0 <\/p> \n
Se trata de \u2018Waffles\u2019, que acompa\u00f1ar\u00e1 a los viajeros para realizar la gesti\u00f3n de su viaje de forma segura, sencilla <\/b>y eficiente a trav\u00e9s de este medio de alto alcance y uso y que tendr\u00e1 como imagen representativa a un perro. <\/p> \n
Para pasajeros con acceso limitado a Internet, el chat de WhatsApp se convierte en una buena opci\u00f3n, dado que el consumo de datos del chat es mucho menor con respecto al de un sitio web, lo que facilita la navegaci\u00f3n y, por ende, la gesti\u00f3n de sus tiquetes. <\/p> \n
\u201cEn Viva somos conscientes que existen diferentes tipos de viajero, por lo que les ofrecemos soluciones cercanas que est\u00e9n en l\u00ednea con sus expectativas. Para el modelo de \u2018S\u00faper Bajo Costo\u2019, la eficiencia es uno de los pilares estrat\u00e9gicos, raz\u00f3n por la cual siempre analizamos c\u00f3mo facilitarles los procesos a los viajeros. Lanzamientos como este nos acercan m\u00e1s a las personas y, a partir de eso, podemos construir experiencias favorables para todos\u201d, <\/i>asegur\u00f3 F\u00e9lix Antelo, CEO del Grupo Viva. <\/p> \n
(Viva Air lanza su nueva imagen).\u00a0 <\/p> \n
La atenci\u00f3n \u2018Waffles\u2019, que est\u00e1 soportada en la Inteligencia Artificial, mejora en la medida en que interact\u00faa con los usuarios. Asimismo, cuenta con la opci\u00f3n de transferir la comunicaci\u00f3n a un agente del Call Center en cualquier momento, en caso de que el usuario quiera ampliar una informaci\u00f3n particular.<\/b> <\/p> \n
El n\u00famero +57 321 7796137, es la l\u00ednea que los pasajeros podr\u00e1n agregar a su lista de contactos para ser atendidos antes, durante y despu\u00e9s de su vuelo, sin necesidad de llamar al Call Center o elevar consultas en las redes sociales, pues a trav\u00e9s de WhatsApp la respuesta es inmediata. <\/p> \n<\/div>\n
Fuente: Portafolio<\/a> <\/p> \n<\/div>","protected":false},"excerpt":{"rendered":"
La aerol\u00ednea Viva anunci\u00f3 su nuevo servicio para gesti\u00f3n de tiquetes y check-in por medio de WhatsApp. (\u2018M\u00e1s de 1 mill\u00f3n de colombianos volaron por … <\/p> \n","protected":false},"author":2,"featured_media":86031,"comment_status":"closed","ping_status":"","sticky":false,"template":"","format":"standard","meta":[],"categories":[1273],"tags":[8230,5168,3963,4680,30],"yoast_head":"\n
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